An organization responsible for a joint process established by the Department of Veterans Affairs and the Department of Defense that includes a single set of disability medical examinations and disability ratings for use by both departments.

Deliver on the promise of providing medical benefits for disabled Service Members fairly, accurately, and as quickly as possible. In one year, significantly improve the medical evaluation board process and cycle times at multiple sites with site-level workforces balanced to workload.

Building on over five years of implementation experience with the client, Herren applied a comprehensive process optimization approach to further reduce case backlog, balance future workforce requirements, and deliver results that reduced the transition period from the U.S. Departments of Defense to Veterans Affairs for service members and their families.

• Mapped site current process, performed takt time, and conducted comprehensive demand-based staffing analyses
• Standardized and streamlined the future state medical evaluation board process, for efficiency and legal compliance
• Deployed a site-level “rolling wave” – lessons learned between waves provided improvements to the standardized process and tools.
• Coached implementation stakeholders and monitored site performance to identify and address performance metrics, issues and defects